SYSTEMS OPERATIONAL BLOCK: 832,104 XMR: $154.20
SERVER TIME: UTC 00:00 PGP SIGNED

Encrypted Support Channel

SECURE COMMUNICATIONS // KEY VERIFICATION // DISPUTE RESOLUTION

COMMUNICATION_PROTOCOL

Our support infrastructure operates strictly on encrypted channels. For security reasons, we do not utilize clearweb email providers or social media.

Average Response
12 - 24 HOURS
Helpdesk Status
ONLINE

MANDATORY_GUIDELINES

  • 01. PGP Encryption Required: Any message containing sensitive data (addresses, tracking numbers, transaction IDs) MUST be PGP encrypted. Unencrypted sensitive messages are auto-deleted.
  • 02. Ticket Escalation: Do not email support if you have an active dispute ticket. Use the internal dispute chat for faster resolution by mediators.
  • 03. OpSec Adherence: Never upload screenshots to clearweb image hosts (Imgur, Prntscr). Use our internal image host or describe the issue in text.
  • 04. Account Recovery: Recovery requests require a signed message from the PGP key associated with your account. No exceptions.

SECURE_MESSAGE_RELAY

ENCRYPTION CHECK

NEXUS_SUPPORT_OFFICIAL.ASC

FP: 8821 4F5A ... 4A2B 1C3D

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SECURITY WARNING Staff will NEVER ask for your mnemonic seed, private keys, or passwords.
We do NOT offer "premium" support via Telegram or Discord. Any external claims are phishing attempts.